SERVICE LEVEL AGREEMENT​
Kodrey Overseas Global Service Level Agreement SLA, Terms Designated by Capital Letters, Unless Explicitly Defined Herein, Carry the Meanings Assigned in the General Service Provision Terms or General Terms of Use.

SERVICE LEVEL AGREEMENT 

SLA

This Comprehensive Overview Serves as a Guide. For An In-Depth Understanding, The Complete Sla Document Dated 11/11/2021 Should Be Consulted.
​Definitions
In This Service Level Agreement (Sla), Terms Designated by Capital Letters, Unless Explicitly Defined Herein, Carry the Meanings Assigned in the General Service Provision Terms or General Terms of Use. Noteworthy Terms Include:
Professionals, Whether Individuals Or Legal Entities, Duly Registered In The Trade Register, Engaged In A Contractual Relationship With Kodrey Overseas Global.
Signifies The Formal Commitment Made By The Client, Subscribing To The Contractual Terms Governing The Provision Of Website-Related Services.
Designates 'Kodrey Overseas Global,' An Advanced Platform Meticulously Crafted And Released By Kodrey Overseas Global. This Platform Serves As The Nexus For Delivering Comprehensive Business Development Services.
Individuals Duly Authorized To Access And Employ The Services Provided By The Website, Whether Directly Employed By The Client Or Engaged By Its Subcontractors.
Denotes The Corporate Entity Delivering Business Development Services, Located At P.O. Box 15055, Abha, Kingdom Of Saudi Arabia, With The Associated Zip Code: 61961.
This Section Delineates The Objectives And Goals Encapsulated Within This Sla, Setting The Framework For Mutual Understanding And Commitment.
Specifies The Duration For Which This Sla Remains Effective, Establishing The Temporal Boundaries Of The Agreement.
Explicitly Outlines The Responsibilities And Roles Of Operators And Hosting Providers, Establishing A Clear Delineation Of Duties.
Establishes The Anticipated Metrics And Standards For Website Availability, Ensuring Transparency And Accountability.
Defines The Expected Standards For The Quality Of Services Rendered By The Website, Ensuring A Consistent And Reliable User Experience.
Details The Support Services Extended To The Client, Encompassing Communication Channels And Response Time Commitments.
Outlines The Established Communication Channels And Protocols, Fostering Efficient And Effective Interaction Between Kodrey Overseas Global And The Client.
Encompasses Both Corrective And Upgrade Maintenance Activities, Detailing The Procedures For Issue Resolution And Feature Enhancement.
Procedures For Enhancing And Upgrading Website Features To Ensure Ongoing Improvement.
Specifies The Responsibilities And Obligations Incumbent Upon The Client, Fostering A Collaborative And Compliant Partnership.


Addresses The Security Measures Implemented By Kodrey Overseas Global, Ensuring The Integrity And Confidentiality Of The Website And Associated Data.
Enumerates Specific Items, Services, Or Situations Falling Outside The Purview Of This Sla, Providing Clarity On Limitations.